Hl365 takes the protection of every member's personal information seriously. This document transparently explains how we collect, use, store, and protect your data in accordance with Malaysia's Personal Data Protection Act (PDPA).
We ensure your personal data is handled with care, security, and integrity in accordance with international standards.
All data transmitted between your device and hl365 servers is protected using 256-bit SSL encryption. Sensitive information such as passwords and payment details is never stored in plain text.
Only authorised hl365 staff with a legitimate business need may access member personal data. All access is automatically logged and monitored by our internal security systems.
Hl365 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your data belongs entirely to you.
The hl365 Privacy Policy is fully designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our practices to comply with applicable legislative changes.
Hl365 members may request the deletion of their personal data at any time, subject to legally mandated record-keeping requirements. Deletion requests will be processed within 30 business days.
In the event of any data breach affecting your personal information, hl365 will notify you within 72 hours of becoming aware of it, in line with international data protection best practices.
By using the hl365 platform, you agree to the terms of this Privacy Policy. Please read this document carefully before registering an account or using any hl365.app services.
Hl365 collects personal information from members through various methods during the registration process, platform usage, and interactions with our support team. We only collect information that is genuinely necessary to provide a safe and quality service.
When you register an account at hl365, we collect the following basic information:
As part of the mandatory KYC process to protect members and comply with the law, hl365 may require:
Hl365 records all financial activity in your account, including deposit history, withdrawal records, betting and wagering history and wins, as well as bonus and promotion usage. These records are essential to ensuring transparency and assisting in the resolution of any disputes.
Automatically, the hl365 system records certain technical data when you use our platform:
| Data Type | Example | Purpose |
|---|---|---|
| IP address | 192.168.x.x | Security & fraud detection |
| Device information | OS type, phone model | User experience optimisation |
| Browser data | Browser type, version | Platform compatibility |
| Session logs | Login/logout timestamps | Account security |
| Usage patterns | Games played | Service improvement |
Hl365 uses collected personal information solely for lawful and transparent purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
The primary purpose of data collection is to manage your account effectively — including processing registration, identity verification, deposit and withdrawal processing, and dispute resolution. Without this information, hl365 cannot provide a safe and reliable service.
Member personal data and account activity are continuously monitored to identify and prevent fraudulent activity, money laundering, and platform abuse. This includes analysis of unusual betting patterns and detection of unauthorised account access attempts.
Hl365 uses your email address and phone number to send important account notifications, security alerts, and responses to customer support enquiries. You may also receive promotional information from hl365 — however, you can opt out of marketing emails at any time via your account settings.
Hl365 is required by Malaysian law to retain financial transaction records and member identification information for a specified period. This data may be disclosed to the relevant authorities when required by a court order or official request from a law enforcement agency.
Hl365 never uses members' personal data for third-party advertising purposes or sells it to other companies. Your data is used solely for the purposes stated above.
Hl365 understands that your privacy is an extremely sensitive matter. We only share your personal information with third parties in very limited circumstances and under strict controls.
We partner with select third-party service providers that help us operate the hl365 platform — including payment service providers (DuitNow, FPX, Touch 'n Go, Boost, GrabPay), cloud service providers for data storage, and licensed gaming software providers. All service providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with hl365's instructions.
Hl365 will disclose members' personal information to government authorities or law enforcement when required by applicable Malaysian law, a valid court order, or to protect the legitimate rights of hl365 and its members.
In the event of a company merger, acquisition, or sale of hl365 assets, members' personal data may be transferred to the successor entity, subject to prior notice to members and equivalent privacy protections.
Protecting members' personal data is hl365's highest priority. We continuously invest in the latest security infrastructure to keep your information safe at all times.
Hl365 implements multiple layers of technical protection to safeguard member data:
Beyond technical safeguards, hl365 also enforces strict organisational controls: access to member data is restricted on a need-to-know basis, all staff handling personal data receive regular privacy training, and every access to internal systems is logged and audited.
While we take reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. We encourage members to use strong passwords and enable 2FA for maximum protection.
Hl365 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. This section transparently explains how we use these technologies.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Session verification & login security | Session only |
| Preference Cookies | Saving language & display settings | 30 days |
| Analytics Cookies | Understanding platform usage patterns | 90 days |
| Security Cookies | Detection of suspicious login attempts | 7 days |
You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the login functionality and security of the hl365 platform. Analytics and preference cookies can be turned off without impacting core functionality.
Hl365 member personal data is stored in data centres located in the Asia region, maintained to strict physical and digital security standards. All data storage facilities meet ISO/IEC 27001 standards for information security management.
Hl365 retains members' personal data for as long as the account is active and for a specified period after account closure, in accordance with Malaysian legal requirements. In general:
In certain cases where our service providers operate outside Malaysia, your personal data may be transferred to other countries. Any such transfer is carried out only with adequate contractual safeguards to ensure your data receives a level of protection equivalent to Malaysia's PDPA.
As an hl365 member, you have certain rights regarding your personal data under Malaysia's PDPA. hl365 is committed to respecting and facilitating your exercise of these rights.
Request a copy of all personal data we hold about you at any time.
Update or correct any inaccurate or outdated personal information.
Request deletion of your personal data, subject to legal retention requirements.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a machine-readable format for transfer to another platform.
Request that hl365 restrict how your data is used under certain valid circumstances.
To exercise any of the above rights, contact the hl365 support team via 24/7 live chat or email at [email protected]. Requests will be processed within 30 business days. Identity verification may be required before a request is actioned.
The hl365 platform is intended exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that we have inadvertently collected personal data from a minor, we will take immediate action to delete that information and terminate the relevant account. Parents or guardians who believe their child has registered at hl365 are encouraged to contact us promptly.
The hl365 platform may contain references to third-party payment services required for transaction processing. Please note that when you interact with payment services such as FPX, DuitNow, or eWallet providers, you will be subject to the respective privacy policies of those providers.
Hl365 is not responsible for the privacy practices or content of these third-party services. We encourage you to read the privacy policy of each service provider you use when transacting with hl365.
Hl365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our services.
Members will be notified of any material amendments via email or in-platform notification at least 7 days before changes take effect. The "Updated" date at the top of this page will always reflect the latest version of this policy.
Your continued use of the hl365 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.
Previous versions of the hl365 Privacy Policy are available upon request. Contact our support team if you need a record of an earlier version for reference purposes.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the hl365 Data Protection Officer (DPO) team through the following channels:
Available 24/7 via the chat icon on the hl365 platform
Within 3 business days for all privacy enquiries
We also encourage you to refer to the hl365 FAQ for answers to frequently asked questions about your privacy and account security.
Malaysia's Personal Data Protection Act 2010 (PDPA) gives you full control over your personal information. hl365 complies with every provision of this Act and ensures your rights are respected across all aspects of our operations.