This document contains the terms and conditions of use that are binding on all hl365 members. Please read carefully before registering or using any services on our platform.
Before reading the full document, here are the six most important things you need to understand about the hl365 Terms and Conditions.
Registration and use of the hl365 platform is restricted to individuals aged 18 and above only. Identity verification (KYC) is enforced to ensure strict compliance with this age requirement.
Each user is only permitted to hold one hl365 account. Registering multiple accounts using the same or different information is strictly prohibited and may result in account suspension.
All hl365 bonuses and promotions are subject to rollover requirements clearly stated in each promotion's terms. Winnings from bonuses cannot be withdrawn before the rollover requirements are met.
Members are fully responsible for keeping their password and login credentials confidential. hl365 shall not be liable for any losses resulting from a member's failure to safeguard their account information.
All withdrawal requests are subject to a completed KYC verification process. Withdrawals may only be made to a bank account or eWallet registered under the same name as the hl365 account holder.
Hl365 reserves the right to suspend or terminate the account of any member found to be in violation of these Terms and Conditions, including fraud, money laundering, or abuse of the bonus system.
By registering for or using any hl365 service, you are deemed to have read, understood, and agreed to be bound by all Terms and Conditions set out below. If you do not agree with any part of this document, please stop using the hl365 platform immediately.
In these Terms and Conditions, the following words and phrases carry the meanings stated unless the context requires otherwise:
To register and use hl365's services, you must meet all of the following eligibility requirements:
You must be at least 18 years old at the time of registration. hl365 maintains a strict zero-tolerance policy on underage gambling. Any account proven to have been registered by an underage individual will be terminated immediately and all funds in that account may be confiscated.
You are responsible for ensuring that participation in online betting activities is lawful under the laws of your jurisdiction. hl365 is not liable if you violate local laws by using our platform.
You must have full mental capacity to make responsible financial decisions. Individuals experiencing gambling addiction or who have chosen to self-exclude from gaming platforms are not eligible to register or use hl365.
Hl365 reserves the right to request verification documents at any time to confirm a member's eligibility. Failure to provide the required documents within the stipulated timeframe may result in temporary account suspension.
When registering an hl365 account, you are required to provide true, accurate, and up-to-date information. This includes your full name as stated on your identity document, an active mobile number, a valid email address, and correct payment details.
Each individual is only permitted to register and maintain one account only at hl365. Multiple account registrations — whether using the same or different name, phone number, email address, or payment details — are strictly prohibited. Violation of this rule will result in the termination of all associated accounts and the freezing of funds held within them.
Hl365 conducts a comprehensive KYC process to verify member identities. Required documents may include:
The KYC process is typically completed within 1–3 business days. Members are encouraged to complete KYC as early as possible to ensure a smooth withdrawal process.
You are solely responsible for keeping your account password and login credentials confidential. Never share this information with anyone, including family members or friends. hl365 will never ask for your password through any communication channel.
Hl365 accepts deposits via the following local Malaysian payment methods: DuitNow, FPX (all major Malaysian banks), Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees.
Minimum and maximum deposit limits vary depending on the selected payment method and member account level. Current deposit limits will be clearly displayed on the platform's deposit page. hl365 reserves the right to adjust these limits from time to time.
To request a withdrawal, members must meet the following requirements:
Hl365 processes approved withdrawals within 3–5 minutes for eWallet methods and within 24 hours for FPX bank transfers. Withdrawals requested on business days before 10 PM are typically processed on the same day.
Hl365 reserves the right to reject or delay any withdrawal request that raises suspicion of fraudulent activity or money laundering, pending the completion of a full investigation.
All bonuses and promotions offered by hl365 are subject to specific terms and conditions stated alongside each offer. The following general terms apply to all bonuses unless otherwise stated:
The rollover requirement is a ratio that determines how many times the bonus value (or deposit + bonus) must be wagered before a withdrawal is permitted. For example, a RM100 bonus with a 10x rollover means you must place bets totalling RM1,000 before you can withdraw your winnings.
The specific rollover requirement for each promotion will be clearly stated on the relevant promotion page. Ineligible or voided bets will not count towards the rollover calculation.
Each bonus has its own validity period. Unused bonuses or unfulfilled rollover requirements within the validity period will expire automatically, and the bonus credits will be forfeited from the member's account.
Hl365 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonuses that have already been claimed and are currently undergoing rollover.
All bets placed at hl365 are final once confirmed by the system. Members may not cancel approved bets except under specific circumstances outlined in the relevant game rules.
In the event of a technical error, system failure, or software malfunction during an active game, hl365 reserves the right to void the affected bets and return the funds to the member's account. hl365's decision in such matters is final.
Hl365 employs a sophisticated automated detection system to identify unusual or suspicious betting patterns. Activities that may trigger an investigation include clearly exploiting system vulnerabilities, using bots or automated software, and collusion between members to manipulate game outcomes.
The use of any software, bots, automated scripts, or other technical methods to manipulate or gain an unfair advantage in games is strictly prohibited and may result in immediate account termination.
Members are fully responsible for:
If hl365 detects or receives a report of unauthorised access to a member's account, we reserve the right to temporarily suspend that account until identity verification is completed. This is a protective measure in the interest of the member.
Hl365 uses 256-bit SSL encryption technology to protect all data transmitted between members' devices and our servers. Members' financial and personal information is stored in a fully secured environment in accordance with international security standards.
Hl365 is fully committed to responsible gaming practices. We believe gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. We provide a range of self-control tools to help members play within their comfort limits.
Hl365 members can access the following self-control tools directly from their account settings:
If you or someone you know is experiencing gambling-related problems, hl365 encourages you to seek professional help. Contact our support team for more information on available resources. You may also visit the Responsible Gaming for the complete guide.
Gaming at hl365 is for entertainment purposes only. Never bet with money you cannot afford to lose. If gaming starts to feel like a burden, it is time to take a break.
The following are strictly prohibited on the hl365 platform:
Any member found to have violated the above prohibitions risks the following actions: temporary account suspension pending investigation, permanent account termination, freezing or forfeiture of all funds in the account, and reporting to the relevant authorities where criminal conduct is involved.
Hl365 provides its platform and services on an "as is". While we strive to keep the platform running smoothly and without interruption, we cannot guarantee that the service will always be free from technical errors, disruptions, or unexpected downtime.
Hl365's financial liability to any member is limited to the amount of funds held in that member's account at the time the claim is made. hl365 is not liable for any indirect losses, loss of opportunity, or consequential damages suffered by members.
Hl365 is not liable for any losses caused by third-party payment system failures, internet outages, member device issues, or any other factors beyond our control that affect a member's gaming experience.
Members may close their hl365 account at any time by contacting our customer support team via live chat. Before closing your account, ensure all pending withdrawals have been processed and that you understand the implications of any active bonus rollover requirements.
Hl365 reserves the right to suspend or terminate a member's account without prior notice under the following circumstances:
If an account is terminated due to a breach of terms (particularly involving fraud or abuse), hl365 reserves the right to seize all or part of the funds in that account. For terminations due to other reasons, any valid account balance will be returned to the member via the original payment method within a reasonable timeframe.
Hl365 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on hl365.app.
For material and significant changes, hl365 will endeavour to notify members via email or in-platform notification at least 7 days before the changes take effect, where circumstances permit.
Continued use of the hl365 platform after the effective date of any amendment to the terms shall be deemed as your acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the hl365 Terms and Conditions.
If you have any questions or concerns regarding these Terms and Conditions, please contact the hl365 support team via live chat, available 24 hours a day, 7 days a week.